Amber Hawken Privacy Policy

AMH Coaching Pty Ltd are committed to the protection of user, SuperCharged members, retreat attendees, event attendees, clients and community privacy. By accessing amberhawken.com, or any programs hosted on the AMH Kajabi platform https://amh.mykajabi.com/ you are agreeing to be bound by our Site Terms of Use, including this policy.

All the information below is important and helps you understand how we collect, protect, share any information you provide to us. If you think there is an issue please contact us

Email hello@amberhawken.com 

Mail: PO Box 37 OldBurleigh Town QLD 4221

What we collect and how we collect it

The personal information we collect about you depends on the dealings you have with us. “personal information” includes information about an individual who is reasonably identifiable. For example, if you:

1. register on the Site and/or join a program, download a resource, sign up to our waiting list or attend any of our events you may be asked to complete a registration form and provide personal information. You may also be asked to choose a user ID and password in order to take advantage of certain features on the Site or programs, or digital messaging services, such as newsletters or challenges. Your decision to register and/or join is voluntary and you will have the opportunity to decide whether or not to disclose information to us and what communications you would like to receive; however, please note that many products and services available on the Site or the AMH Kajabi platform (if you are a member of a program) and if you elect not to provide such information, you will not be able to take advantage of those products and services;
2. provide details to join special mailing lists or databases if you’d like to receive information about, for example, certain products, we may collect your name, contact details, date of birth and information about your shopping or product preferences;
3. make a purchase online or using an electronic device such as an iPhone when you set up an online account, we will collect your name, contact details, order details, credit card details, delivery address and we may also ask you to provide your date of birth and gender;
4. provide information via social media pages such as providing your name or contact details via Amber Hawken Facebook pages or groups, Instagram account or other social media sites;
5. attend a retreat. Function of event Amber Hawken hosts, we will collect your name, contact details and any dietary or accessibility requirements;
6. enter a challenge, in online or printed format, we may collect your name and contact details along with your merchandise, service preferences, and answers.  Participation is voluntary, and you will have the opportunity to decide whether or not to disclose information. Your personally identifiable information may be used to contact you for winner notification, prize delivery confirmation or other related purposes (see the rules of each contest for details about how your personal information will be used, including postings to the Site or the AMH Kajabi platform (if you are a member of a program);
7. participate in surveys or games, you may have to register and we may request personally identifiable information from you in conjunction with the survey or game. Participation is voluntary, and you will have the opportunity to decide whether or not to disclose information to the Site or the AMH Kajabi platform (if you are a member of a program);
8. send us an enquiry or provide us with feedback through our online form or via email or phone, we will collect your name, contact details, details of your enquiry or feedback and information about our response.  In circumstances where you contact us by telephone, calls may be recorded for quality, training and security purposes. Calls may also be monitored without your consent for the following circumstances: to provide evidence of a business transaction; to see that quality standards or targets are being met; and to secure the effective operation of the telecom system.
9. submit an application, we will collect the information you include in your application;
10. engage with or purchase products from third parties who deal with us, such as our Affiliates, or through third parties; and
11. carry out assessment and analysis (for example market, customer and product analysis) to enable us to review, develop and improve the products or services which we offer.

We may also collect information that cannot be used to directly identify you, such as browser type, Dynamic Internet Protocol (IP) address, “click stream” data, and similar non-personally identifiable information.  For example, we may aggregate non-personal information about you and other customers who visit certain areas of our Site. Aggregated information will not contain any information that can be linked directly back to you.

You agree that you do not object to us using your personal information for any of the purposes outlined in this policy and you confirm that you do not and will not consider any of these purposes as a breach of any of your rights under applicable privacy laws.

Cookies

Information is automatically collected through your use of the Site or the AMH Kajabi platform (if you are a member of a program) and Affiliates’ websites, through cookies. Cookies are tiny text files that websites or apps may place on your computer or device.

What cookies do we use?

When you visit our Site or the AMH Kajabi platform (if you are a member of a program), the following types of cookies may be downloaded to your device:

Analytical and Performance Cookies

We may use analytics service providers for Site traffic analysis and reporting. Analytics service providers generate statistical and other information about the use of the Site or AMH Kajabi platform (if you are a member of a program of any kind), by using cookies. They allow us to recognise and count the number of visitors and to see how often visitors return to the Site, how long they stay and how they move around the Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily on the AMH Kajabi platform. The information generated relating to the Site and/or AMH Kajabi platform may be used to create reports about the use of the Site and/or AMH Kajabi and the analytics service provider will also store this information.

Advertising and Targeting Cookies

These cookies record your visit to the Site or AMH Kajabi platform (if you are a member of a program of any kind), the pages you have visited and the links you have followed to other sites. We will use this information to try and make the Site and/or AMH Kajabi Platform more relevant to your interests.

We work with technology partners to support the Site and to provide you with relevant information about the products and services on affiliated sites or sites within the advertising networks we work with. We may use cookies on our Site or AMH Kajabi Platform to help us to place relevant Amber Hawken advertising on others’ sites when you visit such sites. We do this because we value your visit to our Site and hope that you will be interested in other Amber Hawken offerings when you visit other sites. If you are not happy with this, please see the section of this policy titled “How do I turn cookies off below”.

Functionality Cookies

We may use functional cookies that allow us to remember choices you have made in relation to the Site so as to provide a more personalised experience and enhanced user experience by delivering content specific to your interests.

Strictly Necessary Cookies

These are cookies that are required for the administration and operation of our Site. Some cookies that we use are necessary for our Site to function properly and to enable you to move around the Site or the AMH Kajabi platform (if you are a member of a program) and use their features.

Third Party Cookies

We know you love to share the great content we have on the Site so we try to make it as easy as possible to do so. We add buttons to allow people to easily share on networks like Facebook, Instagram, Snapchat and Twitter. We also use Facebook to power the commenting functionality on the Site.

Please note that when we include such social ‘plugins’, it gives those social networking site the flexibility to use cookies. They can’t read any cookies we set from the Site, and we can’t read any cookies they set, but it lets them do the same kind of traffic measuring that we do on the rest of www.amberhawken.com, and it also lets them know whether you’re logged in. For example, if you’re logged in to Facebook, read one of our blog posts and want to make a comment, you can do that straight away without having to log in to the Site again – we never know whether you’re logged in or not, as you communicate directly with Facebook, through their plugins on our site.

We don’t control the setting of these third-party cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Other sites and services (including, for example, advertising networks, providers of external services like web traffic analysis services and content recommendation engines) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Our internet service providers may also use other standard web-based technologies to analyze your movements while accessing our Site. The technologies include analytic solutions, web “beacons,” “pixel tags,” and “clear gifs.” These technologies help us ascertain the effectiveness of our product and service campaigns and marketing programs, allow us to customize the services offered on or through our Site, and help determine the best use for Site content, and product and service offerings. Some of this information, including the IP address, may be stored on our internet service provider’s server logs, and may be available for extended periods of time.

How do I turn cookies off?

If you do not wish us to install cookies or you don’t agree with how we use cookies in any way, you can change the settings on your internet browser to delete or do not accept cookies. Please be aware that if you delete or do not accept our cookies, some areas of our Site that you access may take more time to work, or may not function properly. For more information about cookies please visit: http://www.allaboutcookies.org.

Why we collect personal information

Main purposes

The main purposes for which we collect, hold, use and disclose personal information are:

1. processing transactions online, and delivering products and services;
2. to provide any associated loyalty program;
3. promoting us and our products and services, including through direct marketing, events and competitions, public relations and social media;
4. performing research and statistical analysis, including for customer satisfaction and product and service improvement purposes. This may include matching information we collect against other information held by third parties. (We may also use and disclose de-identified data for these purposes);
5. helping us tailor existing or develop new products, services or offers, and to help us selectively target promotional offers and opportunities;
6. developing or seeking to deliver new ranges of products or services;
7. protecting the security of our customers, suppliers and merchandise (including theft and fraud prevention);
8. answering queries, resolving complaints and responding to social media; and
9. general planning and administration.

We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection or which are required or authorised by or under law, and for which you have provided consent.

Direct marketing and opting out

By providing your address, email address and telephone numbers to us you consent to us contacting you for the purposes set out above. We may send this information in a variety of ways, including by mail, email, social media, SMS, MMS, and telephone.

If at any point you no longer wish us to hold your personal information or you do not wish to receive information from us then there are a number of ways you can unsubscribe:

1. 1. 1. contacting us by email at hello@amberhawken.com, or by writing to PO Box 37 OldBurleigh Town QLD 4221 or
      2. using the unsubscribe link that we include in our electronic messages (eg email, SMS or MMS) to opt out of receiving those messages. Each “unsubscribe” link only relates to that specific type of communication (e.g. marketing communications or survey communications). This means that unsubscribing from marketing communications will not automatically unsubscribe you from our survey communications (or vice versa). Please also note that you may continue to receive communications which are already en route to you for a short period of time while your relevant unsubscribe request is being processed.

Who we may share your personal information with

We may share your personal information with third parties where appropriate for the purposes set out above, including:

1. financial institutions for payment processing;
2. referees whose details are provided to us by job applicants;
3. our contracted service providers or partners, including: overseas and local agents; delivery and shipping providers; information technology service providers; venues and event organisers; marketing and communications agencies; research and statistical analysis providers; hard copy and electronic mail houses; manufacturers and suppliers; external business advisers; and regulatory, investigative or government bodies to comply with laws.

We may ask one of these third parties to contact you directly for a specific purpose, and provide us with information collected from you in the course of providing the relevant products or services.

Data quality and security

General

We hold personal information in a number of ways, including in printed documents, electronic databases and email contact lists. Printed documents may be held at our office, or archived in boxes and stored in secure offsite facilities. We take reasonable steps to:

1. ensure that the personal information that we collect, use and disclose is accurate, up to date and complete and (in the case of use and disclosure) relevant;
2. protect the personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure; and
3. destroy or permanently de-identify personal information that is no longer needed for purposes permitted by applicable privacy laws.

You can help us keep your information up to date, by letting us know about changes to your details.

Security

The steps we take to secure personal information include website protection measures, security restrictions on access to our computer systems, controlled access to our corporate premises, policies on document storage and security, personnel security and training and workplace policies. While we endeavour to protect the personal information of users of our Site or the AMH Kajabi platform we cannot guarantee the security of information you disclose online: you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact us as set out in section 10. You can also help protect your personal information by keeping your account details confidential. If you become aware of any security breach, please let us know as soon as possible.

The Site and AMH Kajabi Platform may make chat rooms, forums, commenting and message boards available to you and other users. You are not required to provide any personal information when using these areas but you may choose to do so. If you post personal information online, it will be publicly available and you may receive unsolicited messages from other parties.

By using the commenting features of the Site and AMH Kajabi Platform, you acknowledge that your user name and location information will be disclosed. We cannot ensure the security of any information you choose to make public in a chat room, forum, or message board. Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy. Please exercise caution when deciding to disclose personal information in these areas. To request removal of your personal information from our blog or community forum, contact us at: hello@amberhawken.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Third party sites

Links to third party sites that are not operated or controlled by us are provided for your convenience only and should be used with your discretion and prudent judgment. Some of these third-party marketing channels may be “co-branded” with our logo; even so, these third-party channels are not operated, controlled or maintained by us. We are not responsible for the privacy or security practices of those sites, which are not covered by this policy. Third party websites should have their own privacy and security policies, which we encourage you to read before supplying any personal information to them.  Links from our Site or AMH Kajabi Platform to third-party sites do not constitute sponsorship, endorsement, or approval of the content, policies or practices of such third-party sites.

Access and correction

General

Please contact us if you would like to access or correct the personal information that we hold about you. We may ask you to verify your identity before processing any access or correction requests, to make sure that the personal information we hold is properly protected.

Access

We will generally provide you with access to your personal information within 30 days, subject to some exceptions permitted by law. We will also generally provide access in the manner that you have requested (eg by providing photocopies or allowing a file to be viewed), provided it is reasonable and practical for us to do so. We may however charge a fee to cover our reasonable costs of locating the information and providing it to you.

Correction

If you ask us to correct personal information that we hold about you, or if we are satisfied that the personal information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading. If we correct personal information about you, and we have previously disclosed that information to another agency or organisation, you may ask us to notify that other entity. If so, we will take reasonable steps to do so, unless this would be impractical or unlawful.

Cross Border Disclosure Access and Consent to Transfer

We may disclose personal information to overseas recipients, who are located in places such as Japan, Singapore, India, Hong Kong, the Philippines, the United States of America and other countries or jurisdictions depending on the nature of the services those recipients provide to us (for example storing data via a cloud service, or where our customer relationship management system is hosted on servers located overseas, or where delivery address information for online orders is managed via a third party located overseas).

By providing us with your personal information, you consent to our use of it in accordance with this policy, including the transfer of your information across international boundaries to jurisdictions anywhere in the world as permitted by local law.

For United States Users:

The United States may not have data privacy laws that are deemed to afford an equal level of protection for your Personal Information as those laws legislated at the direction of the European Union, Australia or geopolitical, national or regional legislative bodies. However, please be assured that we will continue to adhere to the principles stated in this policy and will make reasonable efforts to comply with applicable international, national, regional, territorial, and provincial laws in connection with any information collected through the Site. We will always endeavour to preserve the integrity, confidentiality, and security of personal information and afford such personal information reasonable level of protection.

Your California Privacy Rights:  Other than as is stated by this policy, we will not share any personal information about you with outside third-parties for their direct marketing purposes to the extent prohibited by California law, unless you agree otherwise as authorized by your prior written consent.

California residents have the right to request information from us regarding the manner in which we may share personal information with affiliated companies and third parties for their direct marketing purposes.  To find out what and how we share such information, you may send us an e-mail request at: helloe@amberhawken.com or mail a request to: PO Box 7036 Greenway ACT 2900 You will receive the following information:

1. Information regarding the categories of information we disclosed to third parties for their direct marketing purposes during the preceding calendar year, if any;
2. The names and addresses of the third parties who received information for their direct marketing purposes; and
3. Examples of the products and services subject to the third-parties’ direct marketing programs, if the nature of the third parties’ business cannot be determined from their names

Data Retention Periods

We will retain your personally identifiable information for as long as your account is active or as needed to provide you with our products and services. If you wish to cancel your account or request that we no longer use your information to provide you with our products and services, please contact us at hello@amberhawken.com. However, we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

General Audience Website Not Directed Toward Children

Protecting the online privacy of children is especially important to us. The Site and AMH Kajabi Platform are general audience sites. Our content is neither directed toward minors nor children who are under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are under 18 years old, please do not provide us with your name, contact details or any other information about yourself.

If we or our internet service providers become aware that a minor or a child under the age of 13 has provided us with personal information without the parental consent, that information will be deleted from our databases. Parents who have questions about personal information that may have been submitted by a child under the age of 18 should email us at: hello@amberhawken.com

Complaints or Questions

We hope everything is explained here clearly but if you would like further information about how we manage your personal information, or if you have any queries relating to this policy, or wish to lodge a complaint in relation to an alleged breach of applicable privacy laws, please contact us by:

Mail: PO Box 37 Old Burleigh Town 4221 QLD
Email: hello@amberhawken.com.  All complaints received by us will be dealt with fairly and in a timely manner considering all the circumstances of the complaint. In most cases, we expect that complaints will be investigated and a response provided within 30 days of receipt of the complaint. If the matter is more complex and our investigation may take longer, we will contact you and tell you when we expect to provide our response.

Changes to this Policy

We may amend this policy from time to time. Please check back frequently to see any updates or changes.  If we make a material change to the way in which we collect, use, and/or share your personal information, we will post a notice on the Site and/or send an email to users who have provided an email address. Please note that you should always update your personal information to provide us with a current email address.

The current version will be posted on the Site and AMH Kajabi Platform and a copy may be obtained by contacting us at hello@amberhawken.com.

This policy is available on our Site at https://amberhawken.com/ahprivacypolicy and, for members of any programs hosted on the AMH Kajabi platform or you can request a copy by contacting hello@amberhawken.com